As part of effective organizational development and management of its human capital in an effective way, TPB commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB betterment andthe Nation at large.
Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Branch Operations Manager (1 positions) to join the Technology and Operations team. The work stations are Nachingwea.
Reporting Line: Branch Manager (BM)
Locations: Nachingwea
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised
POSITION OBJECTIVE
• To run the branch as a profit centre, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
• Ensure provision of efficient/effective back office and branch operations, health & safety and issues associated with both branch assets and equipment and staff
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of operation risk within the Unit.
KEY RESPONSIBILITIES
• Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.
• To ensure that there is quality growth of loan portfolio as per the set targets
• To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
• Ensure the highest standards of customer service are provided in order that our services
• Are perceived as being the best in the local market including handling customer complaints.
• To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and project good image of the bank;
• To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
• Supervise back-office processing
• Ensure reconciliation of suspense accounts
• Monitor branch security, maintenance and Health & Safety issues
• Maintain records of Contactors and Overall Maintenance of Bank Assets
• Maintain all the required Branch registers as stipulated in the operational manuals.
• Ensure availability of required stationeries and equipments
• Control Branch expenses and ensure that they are within the approved budgets and proper management.
• Ensure signature books (both own and correspondents) are properly kept and updated.
• Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
• Ensure that all Operational Procedures are adhered to by all branch staff.
• Print and verify Journal of accounting entries on daily basis.
• Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
• Counter sign with the Branch manager, all debits to the Profit and Loss accounts
• Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the strong room.
• Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
• Ensure counter services key control standards are adhered to and custodian of Complaint handling process.
• Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
• Ensure timely submission of Branch reports/returns to Head-office as required.
• Ensure that the Anti Money Laundering requirements are followed as follows:
a. Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
b. Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c. Make/assist to effective reporting of suspicious transactions
d. Raise awareness of Money Laundering prevention by training all branch staff.
• Co-Custodian of Vault Cash.
• Safe custodianship and BCP (Branch Continuity Program) custodian.
• Act as Operational Risk Coordinator for the branch
• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To assist Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
• To report Branch’s Operational Risk issues and losses to Risk Manager
• To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRI related activities.
• To maintain independence in the conduct of KCSA, i.e not selecting and reviewing sample of self-performed transactions.
• Ensure tidiness across the branch premises and clean-desk policy is exercised.
• Perform any other duties as may be assigned by Branch manager from time to time.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Ensure proper filling of customer credit documents and correspondents.
• Ensure Dual control is in place in the record room at the branch.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
• Bachelor degree/Advance Diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.
Experience
• At least 3 years of relevant Banking experience
• Working knowledge of Equinox Functionality Skills / Attributes:
• Strong leadership & people management skills
• Prioritize Tasks
• Team player
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JOB TITLE: BRANCH MANAGER – MTWARA (1 POSITION)
Reporting Line: Chief Manager Branch
Location: Mtwara
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised
POSITION OBJECTIVE
• Branch Manager is the Representative of the Bank in your area of operation. You will up-hold the image and culture of the Bank in your services and lifestyles. You will market TPB and its products to the population as well as ensuring that staff under you participates in this mission.
• To run the branch as a profit centre, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
• To ensure risk levels are minimized and acceptable so as to enhance revenues and profitability of the branch.
KEY RESPONSIBILITIES
• Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.
• To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
• Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market including handling customer complaints.
• To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and project good image of the bank;
• Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as amended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.
• TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB betterment and the Nation at large.
• Ensure reconciliation of suspense accounts
• To carry out general administration of the branch.
• Ensure that all Operational Procedures are adhered to by all branch staff as prescribed in the operating manuals.
• To ensure that the branch is adequately supplied with stationery items and enough cash to meet day to day operations. You will also ensure that adequate security is in place with regard to cash and all bank documents/assets.
• To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
• To compile timely replies to all audit reports and ensure that auditors’ recommendations are implemented accordingly.
• Ensure availability of required stationeries and equipments
• Control Branch expenses and ensure that they are within the approved budgets and proper management.
• To assess manpower and development needs of the branch staff and advice Head office accordingly.
• Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
• Carry out periodic staff evaluations
• Follow-up and ensure that all Revenue due to the Bank is correctly charged and collected by the Bank.
• Counter sign with the BFO, all debits to the Profit and Loss accounts
• Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
• Ensure timely submission of Branch reports/returns to Head-office as required
.
• Ensure that the Anti Money Laundering requirements are followed as follows:
a. Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
b. Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c. Make/assist to effective reporting of suspicious transactions
d. Raise awareness of Money Laundering prevention by training all branch staff.
• Ensure tidiness across the branch premises and clean-desk policy is exercised.
• Perform any other duties as may be assigned to you by Chief Manager Branches or higher authorities.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Print and Verify Accounts opened and Closed report against actual documents and sign on the register.
• Ensure Dual control is in place in the record room at the branch.
CONTRIBUTES TO
• Customer retention as a result of high customer service standards
• Business Growth as evidenced by attaining budget figures on revenue
• Minimization of Operational Costs thereby improving overall Branch Profitability
• Enhanced and robust control at the branch
AUTHORITY LEVELS
• Authorize payments/withdraws against customer’s accounts as provided for in the operational manual guidelines.
• May initiate disciplinary action against staff under his/her jurisdiction
EXPERIENCE AND KNOWLEDGE REQUIRED
Education
• Bachelor degree/Advance Diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.
Experience
• At least 3 years of relevant Banking experience
• Working knowledge of Equinox Functionality Skills / Attributes:
• Strong leadership & people management skills
• Prioritize Tasks
• Team player
How to Apply
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
Closing Date: 15th April, 2016
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